Answering Your Questions about Our Services and COVID-19

We understand that times of uncertainty can raise many questions. As a Serve You Rx plan member and/or a customer of mail service provided by Serve You DirectRx Pharmacy, you can rest assured that we are monitoring information surrounding COVID-19 and remain diligent in taking the necessary measures to continue delivering safe, high quality customer service.

If you are experiencing symptoms of COVID-19, please follow the CDC guidelines available at www.cdc.gov and call your doctor’s office.

Are you open?

Yes. As a health care provider with a licensed pharmacy, Serve You Rx has a responsibility to continue providing pharmacy services consistent with what the Department of Homeland Security defines as critical infrastructure industries. Our mail service pharmacy, Serve You DirectRx Pharmacy, is also operating. In the current state of this pandemic, we believe that the home delivery of goods you use on a daily basis helps meet the need for social distancing, and this includes delivery of prescription drugs.

What safety measures does your mail pharmacy have in place to prevent the spread of COVID-19 through medication and packaging?

Serve You DirectRx Pharmacy is diligently following the safety standards set forth by the CDC and FDA to prevent the spread of COVID-19. According to the CDC, because of poor survivability of the coronavirus on surfaces, there is likely very low risk of spread from packaging that is shipped over a period of days in ambient, refrigerated, or frozen temperatures. As an extra precaution, you may choose to wipe down all external medication packaging with disinfectant wipes before opening.

Is it safe to take the medications your mail pharmacy is sending?

Yes. Serve You DirectRx Pharmacy only dispenses medications approved by the FDA for the U.S. Market. This means those drugs comply with FDA manufacturing standards for quality and product label requirements. Also, according to the CDC, the coronavirus has poor survivability on surfaces. This means there is likely very low risk of the virus spreading from packaging that is shipped over a period of days in ambient, refrigerated, or frozen temperatures. As an extra precaution, you may choose to wipe down all external medication packaging with disinfectant wipes before opening.

Could your mail pharmacy run out of my medication?

Our first priority is making sure you get the medication you need. Serve You DirectRx Pharmacy has a large supply of medication and remains on schedule with fulfilling orders. We also continually monitor for new or updated information from the FDA on potential drug product shortages. If a shortage for a specific medication were to occur, be assured that we will work with you, your prescriber, and your plan to identify an available therapeutic alternative, address any other benefit needs, and provide other resources as necessary.

Can I get an early refill of my medication?

We understand the concern of having enough medication on hand. If you are concerned about the possibility of running low in supply of your medication, Serve You Rx will work with your plan to get it refilled early.

Should I expect any delays in the shipment of my medications from Serve You DirectRx Pharmacy?
We are not experiencing delays in order fulfillment or shipment. Our team is working diligently to safely ship prescriptions as quickly as possible.

Are pharmacists still available 24/7 to answer urgent questions about my medication?
Yes, our pharmacists are still available 24/7 to answer any urgent questions about medication dispensed by Serve You DirectRx Pharmacy.

I usually pick up my prescriptions at a drug store but would like to set up home delivery. How do I do that?
If you are a Serve You Rx plan member, simply call us at 1-800-759-3203 with the name and phone number of your current pharmacy and your prescription number.

If you are a Navitus member, learn how to transfer your prescriptions from a retail pharmacy to mail service here.

I’m quarantined somewhere other than my home, where I typically receive my medications. Can I change my shipping address temporarily?
Yes, you are able to change your shipping address at any time by calling customer service at 1-800-759-3203.