Careers

Unicorns Needed

Some say you don’t exist.

A talent filled with wondrous solutions and brilliant ideas. A candidate with the natural ability to make customer experiences positive and memorable. An open mind able to quickly adapt to our fast-paced environment. A lot of companies think finding their dream hire is impossible. But we know you’re out there. And we want you here.

We’re always looking to add smart, business-savvy, and enthusiastic people to our unbelievably capable team. Ready to work your magic? Let’s hear from you.

Send your cover letter, resume, and salary requirements to hr@serveyourx.com

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).

  • Customer Service Representative I

    Please apply by: July 1, 2021

    Are you looking for a positive workplace culture, a training program that prepares you for success, and the career advancement opportunities that allow you to shine? This full-time, in-office position offers a predictable 40-hours per week work schedule with a rotation of working some nights and weekends. If you have at least six months experience working in a call center, retail or service, or an office environment, this might be the right fit for you.

    Perks at Serve You Rx include our great comprehensive benefits, which include 16 PTO days your first year, a newly remodeled facility, easy on/off freeway access, plenty of free surface parking directly outside facility doors, scenic walking trails, a wide variety of restaurants and shopping nearby, and food trucks in the park when the weather permits.

    The Customer Service Representative I works in an inbound call center environment and responds to member inquiries regarding requests for mail order prescription refills, transferring prescriptions from retail to mail order, and other inquiries about prescription orders. The ideal candidate will have experience in employee benefits, pharmacy, or prescription drugs; a positive attitude; a friendly disposition; and strong listening skills to answer inbound phone calls from members.

  • Adjudication Technician I

    Please apply by: July 1, 2021

    The Adjudication Technician I will process new and refill prescription orders, resolve prescription discrepancies for fulfillment and billing, assist members with their prescription orders and other benefits, and complete other administrative support tasks, such as reporting for pharmacy operations. All activities are conducted under the supervision of a pharmacist in compliance with applicable state and federal laws and regulations.

  • Pharmacy Support Specialist

    Please apply by: July 1, 2021

    Are you looking to get into a new career? Interested in learning about pharmacy? Do you want to join a company that has career-pathing opportunities? Your search is over! Serve You Rx’s closed-door pharmacy is seeking individuals to take part in the production process. This position is open to both full-time and part-time applicants. Our pharmacy hours of operation are Monday through Friday 6 a.m. – 5 p.m. and Saturdays 8:30 a.m. – 12:30 p.m. Hours are flexible and predictable! Perks include the camaraderie of our hard-working team, our newly remodeled facility, great benefits, and paid time off.

  • ServiceNow Software Engineer II

    Please apply by: July 1, 2021

    As a ServiceNow Software Engineer II, you will be working to develop, design, and own technical solutions across the organization on the ServiceNow platform, such as building out workflows using good practice programming techniques and SCRUM/Agile methodologies. The ideal candidate will assist us with organizing our current deployment and Service Catalog, as well as guide us through an expanded rollout of the Service Catalog. We seek an experienced candidate that can leverage their ServiceNow experience to create a scalable and beneficial Service Catalog for the entire organization.

    Serve You Rx helps employers who sponsor health plans and the consumers who are members of those plans save money on prescription drugs by offering pharmacy benefit management and the services of our self-owned and -operated mail and specialty pharmacies. We have a great culture, benefits including paid time off, and opportunities for advancement. We are excited to add a motivated self-starter to our team of smart and hard-working Information Technology professionals.

  • Patient Care Coordinator

    Please apply by: July 1, 2021

    If you have your pharmacy technician certification and are passionate about helping patients get the help they need, Serve You Rx may have the ideal career opportunity for you. Serve You Rx is looking for a Patient Care Coordinator to provide high touch service and support to its specialty pharmacy patients. This full-time, in-office position offers a predictable 40-hours per week work schedule with a rotation of working limited nights and weekend hours. Qualified candidates will have (1) at least three years’ experience working in a pharmacy completing prescription data entry tasks and having direct patient contact troubleshooting problem orders and (2) one year of related customer service in-bound call center experience dealing with pharmacy, prescription drugs, and employee benefits.

    Perks at Serve You Rx include our great comprehensive benefits, which include 16 PTO days your first year, a newly remodeled facility, easy on/off freeway access, plenty of free surface parking directly outside facility doors, scenic walking trails, a wide variety of restaurants and shopping nearby, and food trucks in the park when the weather permits.

     

  • Director of Customer Service Operations

    Please apply by: July 1, 2021

    This role oversees member services operations, including call center and adjudication staff, to ensure achievement of service level guarantees, compliance with HIPAA and other laws, and the overall efficient operation of the department with a focus on a positive member experience. The Director executes management responsibilities in accordance with the vision, mission, and values of Serve You Rx. In this position, the Director is responsible for developing and implementing departmental policies, procedures, and sound business practices through effective leadership.The Director will participate in short-term and long-term strategic planning for the department while working closely with senior executive leadership.

  • Database Administrator III

    Please apply by: July 1, 2021

    The Database Administrator III (DBA) will work with the Reporting, Pricing and Analytics, and IT Infrastructure teams to manage Serve You Rx data and information needs; design and implement solutions that improve the quality of service; and provide strategic guidance on the logical and physical design of databases. The Senior DBA will maintain the integrity and performance of the company databases and manage the security of the database. Also, the Senior DBA will provide strategic guidance and implement the corporate data warehouse and the corresponding data feeds.

  • Strategic Account Executive

    Please apply by: August 1, 2021

    The Strategic Account Executive (SAE) is responsible for developing and enhancing relationships with Serve You’s business partners, with a focus on those partners (third party administrators and brokers) whose activities impact multiple accounts or groups.   The focus on non-client strategic partners will support account executive staff as they manage the relationships with specific accounts.   In addition to the cross-account business partner relationship management, the SAE will directly manage some client accounts as identified as strategic by Serve You and will be responsible for the profitable retention and overall client satisfaction of these accounts.

    The SAE interacts with management to develop and implement initiatives consistent with Serve You goals and objectives and accepts responsibility for the support and development of account coordinators, account managers, and account executives.