 |
 |
 |
 |
 |
 |
|
 |
Serve You's mail order pharmacy, DirectRx, is a safe, convenient and cost-effective way to fill prescriptions you take on a regular basis for chronic or long-term medical conditions, such as high blood pressure or high cholesterol. DirectRx offers:
- Safe, Confidential Service. Like retail pharmacies, DirectRx is staffed by registered pharmacists and qualified pharmacy technicians who perform no less than three quality checks on your prescription order before it is shipped to your home in tamper- and weather-resistant, confidential packaging.
- Savings. As a mail order pharmacy, DirectRx is able to attain volume purchasing discounts from drug manufacturers and in turn, pass those savings along to you.
- Free Standard Delivery. DirectRx ships nearly all medications directly to your home free of charge with the exception of certain specialty medications that may require special handling. To ensure timely delivery, we ask that you place your orders at least two weeks in advance to allow for possible mail delays. Medications typically arrive at your home within two weeks.
- Easy Ordering. After completing a first-time order, refill orders can be placed by mail, phone or our web site, 24 hours a day, 7 days a week.
- Up to 90-Days Supply. Most retail pharmacies will only dispense a 30-day supply of medication. Depending on your plan coverage, DirectRx can issue up to a 90-day supply.
- Pharmacist Consultation. Pharmacists are available regarding prescriptions filled through DirectRx. Normal consultation hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
- Member Assistance. Our customer service representatives are available to answer any questions about Serve You's DirectRx and assist members with everything from enrollment to refilling orders. As a member, you have access to a pharmacist for general questions and inquiries. Questions regarding the prescription drug benefit, can be answered by calling the toll-free number on the back of their member ID card.
Placing Orders with DirectRx
First Time Orders
- For new medications or those you take regularly but are ordering through Serve You for the first time, ask your doctor for a prescription for the maximum days supply allowed by your plan, plus refills if appropriate. Doctors may phone (800-759-3203) or fax (866-494-0364) prescriptions as permitted by law.
- When placing your first order, members must complete an initial Prescription Order Form (PDF) complete with all appropriate member information for Serve You to keep on file. Also complete the patient information sections for a spouse or family member(s) for whom prescriptions may be submitted in the future.
- Mail in the completed Prescription Order Form, the original written prescription (unless it was called in or faxed by your physician) and the applicable co-payment. Serve You accepts Visa, MasterCard, Discover, American Express, personal check, or money order as payment.
An invoice, re-order form, envelope and detailed drug monographs explaining the medication and possible side effects are included with every order shipped.
Refill Orders
We recommend that you reorder your prescriptions at least two weeks prior to the estimated date your prescription will run out. There are three options for ordering refills: web, mail, or call 1-800-759-3203.
If reordering by mail, please complete the prescription re-order form (PDF) and mail it to:
Serve You - Custom Prescription Management
PO Box 26096
Milwaukee, WI 53226-0096
Please note: Completion of health history is not required unless it has changed since your last order. Re-order forms are shipped with every filled order.
|
 |
|
 |
 |
 |
 |
 |
|
 |
 |
|
