Serve You - The Hand Crafted PBM


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If you cannot find an answer to your question here, feel free to Contact Us.

1.How do I request additional ID cards?
2.Do you own your mail pharmacy or do you contract that out?
3.How do I get my prescriptions filled via your mail pharmacy?
4.How many retail pharmacies do you have in your network?
5.How often are renewal reports generated?
6.How often is the formulary updated?
7.What clinical capabilites does Serve You have?
8.What type of reports do you offer?

1. How do I request additional ID cards?
You may request additional ID cards for your group through your account manager by calling him/her directly or at 888-243-6890.
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2. Do you own your mail pharmacy or do you contract that out?
Serve You owns and operates our own in-house mail order pharmacy, Serve You Direct Rx Pharmacy, located at our headquarters in Milwaukee.
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3. How do I get my prescriptions filled via your mail pharmacy?
To get your prescriptions filled by Serve You DirectRx Pharmacy, you must complete a New Order Form.
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4. How many retail pharmacies do you have in your network?
Serve You’s national network is comprised of more than 61,500 pharmacies. Custom and restricted networks can also be created.
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5. How often are renewal reports generated?
Plan Renewal Analysis reports are generated once each year, 90 days prior to the plan renewal date. Renewal reports can be generated more frequently upon request.
Plan Renewal Analysis »
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6. How often is the formulary updated?
Quarterly.
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7. What clinical capabilites does Serve You have?
Serve You is able to implement a number of clinical programs, including:
o Prior authorizations
o Step therapy
o Quantity limits
o Dose optimization
o Formulary management
o OTC Drug Coverage
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8. What type of reports do you offer?
Serve You offers a number of reports. The monthly reporting package includes an Executive Summary of key information to help track pharmacy benefit trends and a Group Utilization Report. Serve You also offers Ad Hoc reporting at no additional cost and a Plan Renewal Analysis delivered to clients 90 days prior to the end of a their benefit year. For clients that would like direct access to data to develop their own reports, Serve You also offers RxTRACK Connect.
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