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All PBMs provide comparable discounts and networks. All PBMs adjudicate claims at the point of sale. The services are similar throughout our industry. What makes Serve You stand out from its competitors is the way we provide our services - our focused, customized approach.
If you want customized reports, we provide them at no cost in a format conducive to your needs. If you want claims data to run your own reports, we'll provide it in any format and frequency to accommodate you. It's the reason we're known as the "hand-crafted" PBM. And it's the reason our company name reflects our purpose: to Serve You.
Learn more about our service aspect as it relates to:
Account Management
All PBMs assign your business an account manager. Unfortunately, many of those managers are only in the position to triage issues and pass along problems to the next person or department.
Serve You's point of difference is that our account managers take ownership in responding to questions and requests and have the authority and support of management to make decisions, expediting responses and issue resolutions.
Our account management staff also offers:
- Experience with plan design and formulating recommendations for cost-saving strategies
- Ad hoc reporting available within 48 hours
- Availability for on-site meetings and employer benefit fairs
- Advisement on the latest industry issues
Member & Provider Services
Some PBMs require members to call different phone numbers to speak with different customer service representatives depending on the issue at hand. It can be the same situation for providers.
Serve You's Member & Provider Services Department is different in that it is an integrated call center - meaning our members and providers need only call, one phone number that will direct them to a service representative empowered to handle and resolve their questions. And for members, the one service representative can answer their questions relative to their plan benefits, mail order service and prescription orders.
Other advantages of our Member & Provider Services include:
- Call tracking for quality assurance that shows 98% of all calls are resolved within the first call.
- On-site call center located at Serve You headquarters
- Prompt access to a "live person" for customer service
- Open 7 days/week, 364 days/year
| Hours: |
M-F |
7:30 am - 9:00 pm CST |
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Sat |
8:00 am - 6:00 pm CST |
|
Sun |
9:00 am - 3:00 pm CST |
Added Value for Clients & Partners
Serve You prides itself on the strong partnerships it forms with its clients, third party administrators, consultants and brokerage firms. Much of the success of those relationships is due to the added value Serve You brings to the table, such as:
- Online data access for client, TPA or broker analysis
- RFP support for third party administrators
- Position papers on hot industry topics
- Certification to provide state-approved continuing education courses
- Private labeling opportunities
- Plan modeling
- And more
For more information about any of these value-added features, please contact us.
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